Operational resilience isn’t just about having a security function. It’s about building an organization that can understand, manage, and adapt to risk while continuing to achieve its commercial objectives.

In our internal discussion, featuring Paul Quaglia, Managing Director, and Uday Bakhshi, Regional Operations Director, we highlight that effective operational risk management starts with strong leadership, clear communication, and the right people in the right roles.

Security and risk professionals need to understand the business they support. Instead of simply identifying threats or presenting risks as barriers, they should be able to translate risk into commercially relevant insights, opportunities and practical solutions.

The same applies to the teams organizations build. Diverse experience across sectors, geographies and disciplines can challenge assumptions, reduce bias and strengthen decision-making.

At APAC Assistance, we believe operational risk should be practical, commercially focused and aligned with the realities of the business.